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Frequently
Asked Questions
Q: What are your hours?
A: Our office is open Monday-Friday 8:30am-5pm, and is closed over the
weekend. Should you need after hours assistance, all general messages
are answered promptly the following business day. For emergencies,
there is an “urgent Message” option that will page an on-call
representative to alert him/her to your needs. All messages are replied
to as soon as possible.
Q: Can I get pages when I’m traveling?
A: Paging services are available in the areas indicated on the coverage
map in Oregon, Washington, and Idaho. Insure page and voicemail services
are fully operational regardless of coverage area, should you elect
any of these services.
Q: What should I do if my pager is lost/stolen?
A: Call a customer service representative right away to let us know.
We can replace your pager and you will be able to keep the same number
if you choose. If a pager should be found, a customer service representative
will contact you immediately to insure the smallest possible interruption
of your wireless service.
Q: What is an alphanumeric pager?
A: An alphanumeric pager, also known as a word or text pager, is a pager
that is capable of receiving text as well as numeric messages. Text
messages may be sent over the internet by utilizing the “web
messaging” link through this site, and is a free service provided
to all of our customers.
Q: Will I receive pages in the basement?
A: Since pages are transmitted via radio signals, some pagers
may have some difficulty receiving pages in areas shielded from that
signal, particularly deep underground. If you or your company appear
to be having trouble in this regard, we ask that you contact a customer
service representative for options to maximize your reception of our
transmitted signal.
Q: Will I receive pages when I am in mountains?
A: Signal coverage may be affected by mountainous terrain.
Contact a customer service representative for exact locations of transmitters
to maximize receipt of your signal if you have any questions regarding
signal strength in your area of coverage.
Q: If I change service providers, can I keep the same number
that I am currently using?
A: Unfortunately, regulations allowing the portability of phone
numbers in regards to cell phones do not apply to pagers. Each company,
therefore, is assigned their own numbers by the FCC, making your pager
number unique. Ask a service representative for options to ease the transition
from one number to the next.
Q: Is there a maximum time that pager voicemail messages can
be held?
A: Holding times, maximum storage, custom greeting length, etcetera,
all may be customized to your specific needs and conditions at a minimum
added monthly cost. Contact a representative for details on how your
account may be tailored to fit your needs.
Q: Why do I sometimes receive scrambled or garbled messages?
A: Messages may appear scrambled or incomplete if you are in an area
where the signal strength is weak, the battery is low, or if the receiver
component in the pager is slightly out of tune. Should you receive
scrambled or incomplete pages, contact customer service or technical
support for immediate assistance.
Q: Why does my pager sometimes display “Tone Only”?
A: The “Tone Only” message indicates partial or incomplete
transmission of the signal frequency. This can occur when the caller
uses a rotary telephone or a touch-tone telephone set to “pulse”,
or if you are in an area where the signal is weak.
Q: How many calls a month does my service allow?
A: Rates differ depending upon your individual service agreement. Standard “stand-alone” voicemail
service allows up to 600 per month, and pager voicemail up to 500 calls
per month, before overcall charges begin to accrue.
Q: How long will my messages stay in my voicemail box?
A: Standard service holds up to 25 messages at one time for up to 7 days
before deleting the oldest message. Pager voicemail holds up to 10
messages for 72 hours each, though hold times and storage may be increased
to conform to your individual needs at a nominal price.
Q: What cities do you offer local phone numbers?
A: We offer local telephone numbers is Portland, Salem, Albany, Corvallis,
Dallas, Newport, Lincoln City, Grand Ronde, McMinnville, Beaverton,
Oregon City, Hillsboro, Tigard, Keizer, Woodburn, Forest Grove, Newburg,
Wilsonville, Troutdale, Lebanon, Canby, Stayton, Independence, Molalla,
Sheridan, Sandy, Scappoose, Philomath, Toledo, Mt. Angle, Aumsville,
Wood Village, Lafayette, Sublimity, Gervais, North Plains, Carlton,
Mill City, amity, Banks, Depoe Bay, Falls City, Tangent, Yamhill, Aurora,
Gaston. Coming soon to Eugene, Spring Field, Junction City, Astoria,
Seaside, and Cannon Beach. In Washington we have phone numbers for
Vancouver, Battle Ground, Camas, Woodland, La Center, Ridgefield, and
Brush Prairie. Coming soon to Longview, Kelso, Kalama, Castle rock.
This is not a complete listing of local calling area phone numbers.
If you don’t see the location you are looking for please give
us a call and we can check. New locations are added all the time.
Q: Why should I use Page One Northwest, what makes Page One
different than the other carriers?
A: One huge advantage to being the largest locally owned carrier in Oregon
and Southwest Washington is the freedom it allows us to provide the best
possible paging equipment without having to settle for whatever our buyers
can scrape together. As a result, we are able to consistently offer our
clients the particular model of pager that best suits their needs. The
fact that we own all of our transmitters and terminals and that we are
able to install new transmitters as needed enables us to provide the
best possible coverage as well.
In addition, our staff is both highly trained and extremely dedicated
to meeting all of your customer service needs. You will have a Page One
representatives who will get to know all of the intricacies of your account
and thus be able to address any questions, requests or concerns that
you may have regarding your paging service.
As a company, we pride ourselves on providing the best possible service
to all of our clients. While other providers may make similar claims,
we can actually back ours up with references and testimonials from very
satisfied clients such as the Corvallis Clinic, Marion County Fire and
Columbia Distributing, to name a few. Plus, being a locally owned company
provides us with the advantage of never being more than a phone call
or a short drive away.
While our nationwide counterparts, Arch, Metrocall and Pagenet have
been forced to file for Chapter 11 Bankruptcy, reorganize and merge as
USA Mobility to stay in business, Page One Northwest continues to grow
and more importantly, continues to satisfy the needs of all of our clients.
Page One NW has 37 years in radio communications and over 17 years in
the paging industry. We are not trying to be a nation wide paging carrier.
We focus on Oregon and Washington providing the best coverage we can
in the Northwest. We, as a company, are continuously striving to both
expand and improve our coverage and service capabilities, while other
providers seem to be contracting in these areas.
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